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Members Rate HMO Doctors and Care

About This Topic

HMOs whose doctors are highly rated by their patients see that:

  • Systems are in place to make sure that patients don’t fall through the cracks – patient records are immediately available to anyone who is caring for the patient,
  • Members who urgently need care get the treatment or advice quickly whether during office hours or after the office is closed,
  • Doctors are respectful and attentive to the patient’s concerns.

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What Was Measured?

Why Is It Important?

The doctors and their staff often are a big part of your experience with an HMO. Highly rated HMOs make it easy for their members to get the care they need. They also have doctors and staff who listen to patients, explain things clearly and treat them with respect.