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Getting Appointments and Care Quickly

Look for differences of at least four percent.

Smaller differences often are not significant

Getting Appointments and Care Quickly

How HMOs scored on a member survey of care and service
  • 0% (Worse)
  • (Better) 100%
Kaiser Permanente - Northern California 80% Horizontal bar, 80 units
Western Health Advantage 77% Horizontal bar, 77 units
Blue Shield of California HMO 75% Horizontal bar, 75 units
PacifiCare of California 75% Horizontal bar, 75 units
CIGNA HealthCare of CA 74% Horizontal bar, 74 units
Aetna Health of California Inc. 72% Horizontal bar, 72 units
Blue Cross HMO - CaliforniaCare 71% Horizontal bar, 71 units
Health Net of California, Inc. 71% Horizontal bar, 71 units
Kaiser Permanente - Southern California 69% Horizontal bar, 69 units

About This Rating

What Was Measured?

What percentage of HMO members’ highly rated their HMO on how quickly and easily they got care and service from their doctors and office staff?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Getting care when you need it is important to everyone. High scores mean that HMO members got the medical advice or help that they needed, got care as soon as they needed when ill or injured, got appointments when they needed them, and received good service when they arrived.