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Member Complaints

Look for differences of at least four percent.

Smaller differences often are not significant

Member Complaints

How HMOs scored on a member survey of care and service
  • 0% (Worse)
  • (Better) 100%
Western Health Advantage 93% Horizontal bar, 93 units
Blue Cross HMO - CaliforniaCare 92% Horizontal bar, 92 units
Kaiser Permanente - Northern California 92% Horizontal bar, 92 units
Kaiser Permanente - Southern California 92% Horizontal bar, 92 units
PacifiCare of California 92% Horizontal bar, 92 units
Aetna Health of California Inc. 90% Horizontal bar, 90 units
Blue Shield of California HMO 89% Horizontal bar, 89 units
CIGNA HealthCare of CA 86% Horizontal bar, 86 units
Health Net of California, Inc. 85% Horizontal bar, 85 units

About This Rating

What Was Measured?

What percentage of HMO members reported that they did not have a complaint that lead them to call or write their HMO?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

HMOs that score highly do a better job of explaining the rules and features of the plan and fewer members face unexpected costs or problems getting care.