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Getting Doctors and Care Easily

Look for differences of at least four percent.

Smaller differences often are not significant

Getting Doctors and Care Easily

How HMOs scored on a member survey of care and service
  • 0% (Worse)
  • (Better) 100%
Kaiser Permanente - Northern California 80% Horizontal bar, 80 units
Aetna Health of California Inc. 77% Horizontal bar, 77 units
Western Health Advantage 77% Horizontal bar, 77 units
Kaiser Permanente - Southern California 76% Horizontal bar, 76 units
PacifiCare of California 75% Horizontal bar, 75 units
Blue Shield of California HMO 72% Horizontal bar, 72 units
CIGNA HealthCare of CA 72% Horizontal bar, 72 units
Blue Cross HMO - CaliforniaCare 71% Horizontal bar, 71 units
Health Net of California, Inc. 69% Horizontal bar, 69 units

About This Rating

What Was Measured?

What percentage of HMO members’ highly rated the plan for helping them get the care they need?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

High scores mean the members didn’t face delays or hassles in seeing a specialist or when other care was needed and they were happy with the personal doctor they chose from the plan’s list.