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Doctor Communications

Look for differences of at least four percent.

Smaller differences often are not significant

Doctor Communications

How HMOs scored on a member survey of care and service
  • 0% (Worse)
  • (Better) 100%
Western Health Advantage 92% Horizontal bar, 92 units
PacifiCare of California 91% Horizontal bar, 91 units
Blue Cross HMO - CaliforniaCare 90% Horizontal bar, 90 units
Kaiser Permanente - Northern California 90% Horizontal bar, 90 units
Blue Shield of California HMO 89% Horizontal bar, 89 units
Health Net of California, Inc. 89% Horizontal bar, 89 units
Aetna Health of California Inc. 88% Horizontal bar, 88 units
CIGNA HealthCare of CA 88% Horizontal bar, 88 units
Kaiser Permanente - Southern California 88% Horizontal bar, 88 units

About This Rating

What Was Measured?

What percentage of HMO members’ highly rated their doctors’ communication skills?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Doctors’ communications with their patients are important to good health care. Patients better follow their doctor’s instructions when the doctor treats them respectfully, gives them time and attention, listens carefully and explains things clearly.