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Customer Service

Look for differences of at least four percent.

Smaller differences often are not significant

Customer Service

How HMOs scored on a member survey of care and service
  • 0% (Worse)
  • (Better) 100%
Western Health Advantage 76% Horizontal bar, 76 units
Blue Shield of California HMO 74% Horizontal bar, 74 units
Kaiser Permanente - Southern California 74% Horizontal bar, 74 units
Kaiser Permanente - Northern California 73% Horizontal bar, 73 units
PacifiCare of California 72% Horizontal bar, 72 units
Aetna Health of California Inc. 70% Horizontal bar, 70 units
CIGNA HealthCare of CA 69% Horizontal bar, 69 units
Blue Cross HMO - CaliforniaCare 67% Horizontal bar, 67 units
Health Net of California, Inc. 67% Horizontal bar, 67 units

About This Rating

What Was Measured?

What percentage of HMO members highly rated their HMO on its customer service?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

High scores mean that members reported that the HMO’s customer service staff was helpful, printed materials were clear and they had few paperwork problems.