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Timely Care and Service


High scoring medical groups see that sick patients quickly get care and that their regular doctor is available when they need care. The best medical groups make it easy to schedule an appointment and don't keep you waiting for a visit to start. When patients phone with a question about their health they get an answer that same day.

These results are based on a survey of a sample of medical group patients.

How well do the medical group’s doctors and staff do in seeing that patients get appointments, answers and care when they need it?

After Hours Help
Getting Appointments Soon
Urgent Problems Seen Quickly
Help Over the Phone
Helpful Office Staff*
Seeing Doctor Quickly: Urgent Care
Seeing Doctor Soon: Routine Care
Seeing Doctor: Preventive Care
Visits Start on Time
* Helpful Office Staff score is not included in the Timely Care and Service medical group ratings. For details, see  About the Medical Group Ratings