Getting Doctors and Care Easily
What was measured?What percentage of HMO members' highly rated the plan for helping them get the care they need?
These results are based on a survey of a sample of HMO members.
Why is it important?High scores mean the members didn't face delays or hassles in seeing a specialist or when other care was needed and they were happy with the personal doctor they chose from the plan's list.
Look for differences of at least four percentage points.
Smaller differences are often not significant.