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Customer Service

What was measured?

What percentage of HMO members highly rated their HMO on its customer service?

These results are based on a survey of a sample of HMO members.

Why is it important?

High scores mean that members reported that the HMO's customer service staff was helpful, printed materials were clear and they had few paperwork problems.
 

Look for differences of at least four percentage points.

Smaller differences are often not significant.

Customer Service
Health Plan (HMO) Rating
  • 0% (worse)
  • (better) 100%
Kaiser Permanente - Northern California 77%
Blue Cross of California - HMO 67%
Health Net of California 67%
CIGNA HealthCare of California 64%